Work with us!


A bit about us

The Chocolate Smiths, based in Newcastle Upon Tyne, began in 2014 when Steffi Smith started making chocolate bars from her tiny kitchen at home. Eleven years later, we have a wonderfully talented team that hand-make thousands of chocolate bars in an industrial unit in North Shields. We sell our chocolate at events, directly from our unit and online, sending our Bizarre chocolate bars worldwide. 

We pride ourselves on our unique innovation and attention to detail. Every single feature matters when it comes to the customer experience that we provide, and now more than ever, we are focusing on building a magical brand that brings excitement and joy to our chocolatey community! We create more than just chocolate. We create experiences to remember. 

All of our team members are integral to the foundation on which we are building. We like to leave no idea unspoken and encourage you to think outside the box. Conversation is key to nurturing creativity! Using ethically sourced and high-quality chocolate, sourced from Colombia, we can rest safe in the knowledge that our ethical practices remain key to creating our product. This is a primary focus for the indefinite future as we aim to become a more ethical and sustainable company. 

We are looking ahead to an exciting future, exploring opportunities to broaden our knowledge and skills across the board. The heart of The Chocolate Smiths will always remain the same: have fun, respect your team, and don’t be afraid to be different. 

Job Opportunities 

We are currently looking for one full-time Content Creator! To apply for this role, please email steffi@thechocolatesmiths.com and vicki@thechocolatesmiths.com with a cover letter and CV. 

Closing date : 04.07.25

About the role

  • Full time 37.5 hrs per week
  • 8am - 4pm Monday-Friday based on site in North Shields
  • 30-minute lunch break
  • Salary £27,300
  • Opportunity for overtime 

We are seeking a creative and enthusiastic person to join our Chocolate Smiths team! 

As a Content Creator and Community Builder at The Chocolate Smiths, you will meet with the team weekly to plan and implement marketing strategies across our social media platforms. We pride ourselves on being people-focused and driven by excellent core values. This is something that we strive to convey through our social and email channels to connect and engage with our wonderful community. 

We make amazing chocolate and we need to shout about it!

You will be responsible for filming and editing footage, replying to comments and direct messages in an engaging and understanding manner, strengthening our customer relationships, and answering any queries.

We are looking for someone with a thorough understanding of Instagram and Tiktok and a keen eye for detail. The ideal candidate will be confident and comfortable on camera and be able to use their initiative to create content consistently, on a daily basis, that our followers enjoy and can engage with. We are very open to ideas at The Chocolate Smiths and welcome you to put ideas forward! 

You will be required to learn the art of chocolate making so you can better understand filming chocolate and create chocolate for social media.

Main duties

Planning and implementing a content strategy

Once per week, you will meet with the social team to plan a content strategy and implement ideas. We will prepare for the upcoming week and discuss how the previous content performed, so we can regularly make improvements to our content and strategy. We will also brainstorm ideas for marketing campaigns for community engagement, product releases and big announcements. There is always a lot of exciting things happening!

Filming and editing content

Most of your job will involve filming and editing content. You will film everything from the making process in our chocolate kitchen, right through to the wrapping. (and eating!!) When the opportunity arises, you may be required to travel too. We are very keen to document the business journey and love the art of storytelling. It helps build our community relationships and relays our values, so the more we can do that, the better! You will be required to appear on camera, so you must be positive and outgoing, not to forget, smiley! You will be required to do voiceovers so you must sound confident and chirpy!

Taking Product Pictures

You will also be required to take product photos for use across social media, email marketing and the website.

Answering comments and direct messages

You will be required to answer direct messages across Instagram and TikTok in a conversational manner. We want to engage with our community, which means it is essential to ensure customers feel heard and appreciated. Any queries regarding orders will need to be redirected to our email. 

Perks: 

  • Great working environment - people and family focused

  • Creative freedom - want to encourage new ideas daily as part of the job

  • Regular team-building 

  • Competitive overtime rate and lots of opportunities to do overtime

  • Sociable hours

  • A chance to travel and learn more skills

  • Regular 1-2-1’s to make sure you are heard and receive frequent feedback

  • Growing company with lots of potential